We're thrilled to offer you an exceptional online shopping experience at Morrato Bali. Please review our shipping policy carefully before making your purchase to ensure a smooth delivery process.

Domestic Shipping Rates and Estimated Delivery Time:

International Shipping Rates and Estimated Delivery Time:

WHEN WILL MY ORDER BE PROCESSED?

Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 2 business days. Any orders placed on weekends and public holidays will be processed the following business day. Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.

WHEN WILL MY ORDER BE DISPATCHED?

The dispatch date of your order will depend on the order processing time. Our dispatch team endeavors to process all orders as quickly as possible. We aim to dispatch all orders within 1 to 2 business days of purchase from our office in Bali, Indonesia. During sale periods, please allow an additional 3 to 4 business days for your order to be dispatched due to higher than normal volumes of orders.

MY ORDER HAS BEEN SHIPPED. WHEN WILL MY ORDER ARRIVE?

Once your order has been shipped by our dispatch team, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used and your location from our office in Bali, Indonesia. Please note that delivery timeframes are in addition to processing times.

• U.S. Standard Shipping: 3-7 Business Days
• U.S. Expedited Shipping 1-3 Business Days
• International Standard Shipping: 4-15 Business Days

Delivery Delays:
We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network. If you have any question about receiving your order, please contact our customer care team at customercare@morratobali.com

DO YOU OFFER SAME DAY DELIVERY?

No, we currently do not offer same day delivery.

I ENTERED THE WRONG ADDRESS ON MY ORDER. HOW CAN I UPDATE IT?

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible. Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link. Please allow up to 48 hours for updates to appear on the tracking page after the notification.

WHAT SHIPPING CARRIERS DO YOU USE?

We currently partner with UPS for all domestic orders, and Fedex for all international orders.